Accessibility information

1. Provider and Scope

This information on accessibility applies to the website:
www.selektiondeutscherluxushotels.de

The website is provided by:

Selektion Deutscher Luxushotels
Jan Meyers
EXCELSIOR HOTEL ERNST AG
Trankgasse 1-5
D-50667 Köln
Phone: +49 (0)221 270 3152
Email: Jan.Meyers@excelsior-hotel-ernst.de

The Selektion Deutscher Luxushotels is an association comprising seven German and one Austrian luxury hotel. The aim of the website is to provide visitors with information about the member hotels, partners, points of contact, press releases, career opportunities and contact details.

This information relates to the publicly accessible content and functions of the website, in particular navigation, text, images, hotel and partner pages, contact details, the contact form, press and careers pages, as well as linked content, insofar as Selektion Deutscher Luxushotels is responsible for them.

 

 

2. Description of the service
Through this website, we provide information about Selektion Deutscher Luxushotels, its member hotels, partners and activities. Users can find out more about the individual hotels and partners, access further links to the respective offers, and get in touch with us via the contact form or the contact details provided.

The website is primarily intended to provide information, facilitate communication and establish contacts relating to the Selektion Deutscher Luxushotels. Where users are redirected via links to the websites of individual hotels or partners, the accessibility information provided by the respective providers applies to these external sites.

 

3. Legal basis and objective of accessibility
We aim to design our website so that it is accessible and usable by as many people as possible. This includes, in particular, people with visual impairments, hearing impairments, mobility impairments, cognitive impairments and older people.

We adhere to the requirements of the Act on the Improvement of Accessibility, the Ordinance on the Act on the Improvement of Accessibility, and recognised technical standards for digital accessibility, in particular the EN 301 549 standard and the Web Content Accessibility Guidelines. For e-commerce services, the Federal Specialist Agency specifies requirements such as design that is perceivable, operable, understandable and robust, including identification, authentication, security and payment functions, where such functions are provided.


 

4. Accessibility measures on this website
Among other things, we are implementing the following measures to make the website more accessible and user-friendly:

  • Content is structured and organised using headings.
  • The layout is responsive and adapts to different screen sizes.
  • Contact details are provided in text form.
  • Mandatory fields in the contact form are clearly marked.
  • Where technically feasible, images and graphic elements are provided with alternative text or descriptive information.
  • Users can report accessibility issues.

 

 

5. How to use the website
You can zoom in using your browser’s zoom function. This is usually done using the keyboard shortcuts Ctrl and the plus sign, or Ctrl and the minus sign.

 

 

6. Contact form and electronic communication
Users can send enquiries to Selektion Deutscher Luxushotels via the contact form. The form includes mandatory fields for first name, surname, email address and message, as well as additional optional fields.

We ensure that form fields are clearly labelled and that mandatory fields are clearly marked. If a form is not accessible, you can contact us by email or telephone instead.

 

7. External content and linked websites
The website contains links to websites belonging to member hotels, partner companies, social media platforms and other external sites. The respective providers are responsible for the accessibility of this external content.

If you are redirected to an external website, different technical, design and legal conditions may apply there.

 

8. Status of compliance with the requirements
The website is continuously reviewed and improved. Our aim is to provide the website’s content and features in a way that complies with current digital accessibility requirements.

At present, some content or features may still be subject to restrictions. These may include, in particular:

  • individual PDF documents or downloads that have not yet been made fully accessible,
  • content from external providers or linked websites (e.g. member hotels or social media platforms), over whose accessibility we have no control,
  • individual contrast or focus displays, which are being further improved as part of our ongoing quality assurance process.


We are constantly working to identify any barriers we come across and to remove them as soon as possible.

 

 

9. Compilation and updating of this information
Information current as at: 26 June 2026
This information is reviewed regularly and updated whenever there are significant changes to the website.


10. Report barriers and get in touch
Have you noticed any accessibility issues on our website? Are you unable to use certain content or features, or can you only use them to a limited extent?
If so, please contact us:


Selektion Deutscher Luxushotels
Email: Jan.Meyers@excelsior-hotel-ernst.de
Phone: +49 (0)221 270 3152
Contact form: https://selektiondeutscherluxushotels.de/kontakt.html


Please describe this in as much detail as possible:

  • on which page the barrier occurs,
  • which feature or content is affected,
  • which device, browser and assistive technology you are using,
  • how we can contact you.


We will endeavour to review your feedback as soon as possible and find a solution.

 

 

11. Competent market surveillance authority
The competent market surveillance authority for the Act on Strengthening Accessibility is:

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen – Anstalt öffentlichen Rechts (MLBF AöR)

Carl-Miller-Straße 6
39112 Magdeburg
Phone: +49 391 289 230 23
Email: kontakt@mlbf-barrierefrei.de